Shipping and Returns Policy

Once your order is processed, we rely on Royal Mail to safely deliver your parcel. All orders are sent Royal Mail 2nd Class tracked and should be delivered within 2 to 3 working days.

If an item has arrived damaged, please contact us immediately and provide photographic evidence of its condition. We can then replace it for you or if out of stock, a full refund to the value of the damaged item will be provided.

We are happy to accept returns for any container candles within 14 days of receiving your order. Please ensure they are in the same condition you received them, unopened and unused and in their original packaging.

Unfortunately our moulds are made to order so are non returnable. Any problems with your order please feel free to get in touch.

Parcels must be returned at your own cost and for your own security we recommend you obtain proof of postage and suitable insurance cover and tracking, as we cannot accept responsibility for lost or damaged goods in transit.

Once your returned goods have been received, we will process your return minus shipping costs. Please allow 5-10 working days for the refund to appear in your account. We cannot be held responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.